ABOUT PAYMENTS
The Cozy Tea Cart uses PayPal as its credit card merchant. Our customers can rest assured that they are submitting credit card information through a secure online site. Additionally, all credit card information remains confidential. The Cozy Tea Cart will never sell or trade our customer names, addresses, phone numbers, or email addresses. Your privacy is very important to us.
PayPal is a Secure Server used to transmit your credit card information. The data sent through PayPal is in an encrypted (scrambled) form. If you choose to supply us with your email or telephone number with your order, we may use this to contact you regarding your order. We will not use it to send any promotional information without your consent. If you would like to hear about our new teas and upcoming events, you can sign up for our newsletter here.
If your browser does not support secure transactions, you may place your order by phone by calling us at 603-249-9111.
SHIPPING & HANDLING
Shipping Methods & Charges
All orders require 24 hours for processing, no exceptions. From September to December, normal preparation time is 48 hours for shipping. Once packages have left our facility they are in the hands of the US Postal Service. We are unable to reship or reimburse postage due to late or delayed deliveries.
US Mail & UPS Ground
If you cannot receive US Mail, please notify us so we can make other arrangements.2nd Day Air & Next Day Air
Shipping charges are based on the weight of the package. Packages that are shipped by 2nd Day air or Next Day Air are not always shipped the same day the order is placed. Shipping is dependent upon the time of day the order is received. All orders placed after 3:00pm on Friday will be shipped on the following Wednesday.Shipping Materials
The Cozy Tea Cart will re-use almost all packaging materials that is shipped to us in an effort to lessen the impact on the environment. For this reason, please expect a re-used cardboard box when you receive a package from us, and know that the Styrofoam peanuts or bubble wrap have been recycled. (If you are a local resident or business who adds their packaging materials to a local landfill, we welcome your donations.)
SHIPPING COSTS
ORDER TOTAL USPS/UPS
$0-$25.00 $8.95 $25.01-$50.00 $9.95 $50.01-$75.00 $10.95 $75.01-$100.00 $11.95 Over $100.00 FREE Questions
If you have any questions you can contact us at 603-249-9111 or danielle@thecozyteacart.com
RETURN POLICY
How do I return a product that was received damaged?
Customer satisfaction is our first priority and we want you to be happy with all the items you receive from us. Our products are 100% guaranteed to be free from defects or you may contact us within 30 days of delivery for a replacement. Email info@thecozyteacart.com for instructions. (You must contact us for a Returned Material Authorization number before returning products to us. The RMA number must be in the mailing address for the proper processing. Any package received without proper authorization, will not be accepted.)
How do I return a product that was not damaged or company error?
We strongly recommend reading the description of the tea carefully and purchasing a sample or a minimum of 2 oz. of a new tea before purchasing a large quantity.
The package and product must be returned in their original condition along with the original sales/packing slip. If you return a product for any reason other than damage or company error, we will gladly refund you with a store credit for each item, less a 35% disposal fee. (This is a fee that is applied to products that have been opened, tried, and returned due to customers dislike of a product. Since it can no longer be used for resale, the fee covers a small percentage of The Cozy Tea Carts loss.) Unfortunately we do not cover the cost of shipping unwanted items back to us.
Is there a fee if delivery attempts are unsuccessful?
There will be a 35% restocking fee applied to all packages returned to us because an incorrect address was given, or if all three delivery attempts by the carrier are unsuccessful. This fee covers the shipping charge billed to us by FedEx or UPS if your order is returned undeliverable.
Send all product returns to: The Cozy Tea Cart, Returns Dept., 104A Route 13, Brookline, NH 03033.
We genuinely appreciate your business. It is very important to us that our customers needs are met.
GUARANTEE
We are sure our teas and accessories will satisfy you. If you have any questions regarding tea or items in our retail or on-line store you can reach us at danielle@thecozyteacart.com or by calling 603-249-9111.