How do I return a product that was received damaged?

Customer satisfaction is our first priority and we want you to be happy with all the items you receive from us. Our products are 100% guaranteed to be free from defects or you may contact us within 30 days of delivery for a replacement. Email info@thecozyteacart.com for instructions. (You must contact us for a Returned Material Authorization number before returning products to us. The RMA number must be in the mailing address for the proper processing. Any package received without proper authorization, will not be accepted.)
 

How do I return a product that was not damaged or company error?

We strongly recommend reading the description of the tea carefully and purchasing a sample or a minimum of 2 oz. of a new tea before purchasing a large quantity.

The package and product must be returned in their original condition along with the original sales/packing slip.  If you return a product for any reason other than damage or company error, we will gladly refund you with a “store credit” for each item, less a 35% disposal fee.  (This is a fee that is applied to products that have been opened, tried, and returned due to customer’s dislike of a product. Since it can no longer be used for resale, the fee covers a small percentage of The Cozy Tea Cart’s loss.) Unfortunately we do not cover the cost of shipping unwanted items back to us.

 

Is there a fee if delivery attempts are unsuccessful?

There will be a 35% restocking fee applied to all packages returned to us because an incorrect address was given, or if all three delivery attempts by the carrier are unsuccessful.  This fee covers the shipping charge billed to us by FedEx or UPS if your order is returned undeliverable.

Send all product returns to: The Cozy Tea Cart, Returns Dept., 40 Mountain Road, Brookline, NH  03033.

We genuinely appreciate your business. It is very important to us that our customer’s needs are met.